Human support
Message us.
Ask about your account, billing, a practice question, or anything that got in the way of studying. A member of the Climp team reads every note.
Usual reply time
Within one school day
Contact Climp
Get in touch.
One inbox, real people, and a reply within one school day.
FAQ
Questions, answered.
How quickly will I hear back?
We usually reply within one school day. If your question is time-sensitive, put the deadline in your subject line so we can spot it quickly.
What can Climp support help with?
Account access, subscriptions, billing questions, practice and test issues, study-plan questions, accessibility needs, feedback, and product ideas are all welcome.
What should I include in my message?
Tell us what you expected, what happened instead, and the page or question involved. Never send your password, full card number, or other sensitive payment details.
Can you help with a subscription or charge?
Yes. Send the form from the address connected to your Climp account and describe the charge or subscription question. You can also manage an active plan from the Account page.
What if I cannot sign in?
Start with the Forgot password link on the sign-in page. If the reset email does not arrive after checking spam, use this form and tell us the address you use for Climp.
How do I report a practice question?
Use Report a problem from the app when it is available. You can also send this form with the question ID and what seemed wrong so the team can investigate it.
Can a parent or guardian contact you?
Absolutely. Parents and guardians can ask about billing, account management, privacy, or how Climp works. For account-specific help, write from the billing or guardian email when possible.
Can I request an export or deletion of my data?
Yes. Send the form from the address on your account. We will verify the request before exporting or deleting student data.